Frequently Asked Questions

Our vehicle data collected from several sources (government & proprietary), but primarily most of the records and data we obtain from NMVTS (National Motor Vehicle Title System). We pay for each record, but since we buy data in bulk, we can pass on the savings to our subscribers by offering a reduced price for reports and membership options.

The National Motor Vehicle Title Information System (NMVTIS) is a federal title information database created to prevent and protect customers from buying unsafe vehicles

VinSherlock.com provides vehicle data on any makes, models and types of vehicles such as cars, trucks, SUV's, RV's, Motorcycles, Buses and other types of vehicles manufactured after 1981.

You can always contact our support team that will be happy to assist you with any questions, whether you need help with changing account information or password retrieval. Users can also request manual search assistance, please allow our team up to 24 business hours to send your report directly to your email that is assigned to your VINSherLock.com account

We offer a number of various low price report access options, that will provide you with an exclusive full vehicle history information report, that includes information such as: Title State, Event Dates, Types of Events/Brands, Current and Historical Mileage, Theft Check, Theft Recovery Check, Possible Bank Lien, Sale Dates, Seller Dates, Seller States, Sale amount/s, Mileage at time of sale, Number of previous owners, Odometer Roll Back Check, Taxi use vehicle, Police use vehicle, Former Rental vehicle Check, Government use vehicle, Lemon law vehicle check, Rebuilt check-Pass/Fail inspection, Junk title Check, Duplicate Title, Flood Damage Check, Fire Damage Check, Water Damage Check, Vandalism Record Check, Salvage History Check, Repair History Check, Manufacturer Recall Check, Gray Market Vehicle Check, Record of Warranty Return/Lemon Check, Record of VIN replacement Check, Odometer Reading, TMU record Check and more.

If you have already purchased, conducted a search and compiled a report, and are having troublefinding it, simply visit our login page at http://www.vinsherlock.com/login and log-in with your username and password, then click on the "My Reports" button. If you need additional help finding your report, please contact our customer support. page and login with your username and password and click on "My Reports" button. If you need additional help with finding your report please contact our customer support.

If you have forgotten your password, simply visit our log-in page at http://www.vinsherlock.com/login page and click on "http://www.vinsherlock.com/forgot_password". From there you can follow instructions on how to retrieve your password. If you need additional help with your account, please contact us.

After finishing the purchase, you will receive two emails to your email address that you provided during completion of the sign-up form. The first email will be from VINSherLock.com that will contain your account information such as login and password. The second email will be from SafeCart.com, our authorized payment processor, which will contain your purchase details. Please note, to prevent our important emails from ending up in your bulk or junk folders and missing important account related information, please add orders@safecart.com and support@vinsherlock.com to your safe contact list.

Every time that you make a purchase we will send an email to the email address you have provided us with during the registration process. Your order confirmation email will contain all your order details, such as receipt number as well as the description of the purchased product. You can also see your receipt/order number within your account on VINSherLock.com

To unsubscribe from receiving our marketing emails, please contact us regarding your request. Please note, that after opting out of our marketing email campaign, you will still receive important administrative emails, notifying you regarding membership status and/or your customer support request status.